Disclosure Statement

Disclosure Statement

Licence status and conditions

ACC Alternative is administered by Sentinel Financial Services Ltd.

Avon Financial Services Ltd (FSP770433) holds a licence issued by the Financial Markets Authority (FMA) to provide financial advice under the Financial Markets Conduct Act 2013.
Sentinel Financial Services Ltd (FSP1006515) is authorised by that licence to provide financial advice.

Further information about the licence, including any conditions, is available on the Financial Service Providers Register (FSPR).

Nature and scope of the financial advice given

ACC Alternative is administered by Sentinel Financial Services Ltd and provides financial advice to clients in relation to:  Life insurance, Serious illness (trauma) insurance, Income replacement insurance, Business risk insurance, Health insurance, KiwiSaver schemes

We provide financial advice on products from a range of providers, including:

Life and disability insurance providers

Partners Life, AIA, Chubb, Asteron Life, Fidelity Life

Health insurance providers

Partners Life, NIB, AIA, Chubb, Fidelity Life

Business insurance providers

Partners Life, AIA, Chubb, Asteron Life, Fidelity Life

KiwiSaver providers

Booster, NZ Funds, ANZ, Generate, Milford

We do not provide advice on existing whole-of-life or endowment products. If you require advice on these products, you will need to consult an appropriate specialist.

Fees, expenses, or other amounts payable

We do not charge any fees or expenses for the financial advice we provide.

 

 

Conflicts of interest and incentives

For life and health insurance advice, Sentinel Financial Services Ltd and our financial advisers receive commissions from the insurers whose products we recommend. If you proceed with a policy, the insurer pays a commission based on the premium amount.

For KiwiSaver advice, Sentinel Financial Services Ltd and our financial advisers may receive commissions from the KiwiSaver provider if you choose to proceed. These commissions are generally based on the value of funds under management.

To manage conflicts of interest and ensure client interests are prioritised:

  • Advice is provided based on the client’s objectives, needs, and circumstances
  • Financial advisers complete annual training on identifying and managing conflicts of interest
  • Our compliance programme is reviewed annually by an independent compliance consultancy

No incentive arrangements exist that would encourage advisers to place their own interests ahead of those of clients.

Internal complaints process

If you have a concern or complaint about the financial advice you have received, please contact us using one of the following methods:

In writing:
Complaints Officer
Sentinel Financial Services Ltd
3/46 Acheron Drive, Riccarton, Christchurch 8041

By phone:
0800 001 815

By email:
complaints@afin.nz

When we receive a complaint, we will:

  • Acknowledge and assess your complaint promptly
  • Contact you if further information is required
  • Aim to resolve your complaint within 10 working days
  • Keep you informed if additional time is required

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to our external dispute resolution scheme.

 

 

 

Dispute resolution process

Sentinel Financial Services Ltd is a member of an approved independent dispute resolution scheme:

Financial Services Complaints Limited (FSCL)
Level 4, Sybase House
101 Lambton Quay
Wellington 6011

Telephone: 0800 347 257 (NZ) or +64 4 472 3725 (overseas)
Postal: PO Box 5967, Wellington 6140
Email: complaints@fscl.org.nz
Website: www.fscl.org.nz

This service is free of charge.

Our duties

Sentinel Financial Services Ltd, and anyone who provides financial advice on our behalf, must comply with the duties set out in the Financial Markets Conduct Act 2013. These include obligations to:

  • Give priority to your interests
  • Act with care, diligence, and skill
  • Meet the competence, knowledge, and skill standards set by the Code of Professional Conduct for Financial Advice Services
  • Meet standards of ethical behaviour, conduct, and client care

This is a summary only. Further information is available from us or from the Financial Markets Authority at www.fma.govt.nz.

The Code of Professional Conduct can be viewed at:
https://www.fma.govt.nz/assets/assets/code-of-professional-conduct-for-financial-advice-services.pdf

Contact details

Avon Financial Services Ltd (FSP770433) is the Licensed Financial Advice Provider.
Sentinel Financial Services Ltd (FSP1006515) is authorised to provide financial advice under that licence.

Sentinel Financial Services Ltd
Physical address: 3/46 Acheron Drive, 3/46 Acheron Drive, Riccarton, Christchurch 8041
Phone: 0800 001 815
General enquiries: enquiry@sentinelfinancial.nz
Complaints: complaints@afin.nz
Website: https://www.avonfinancialservices.nz/