Privacy Policy

This is the privacy policy in relation to The ACC Alternative Website. It is to be read together with the Terms and Conditions of Use. Your privacy is important to The ACC Alternative. This privacy policy sets out the information we collect, how we use it and how you can access or correct it. If you want to talk to us about this privacy policy or discuss any questions you have about the use of your personal information, please email us at

Privacy Policy

The information we collect

We collect various information about customers and users of the Website which includes Personal Information:

  • obtained through use of the Website;
  • obtained through completion of an insurance application using the Application Facility;
  • provided to by you to us in other ways, such as letters, emails and discussions;
  • collected by us through click tracking in relation to your use of the Website, including any content you upload and any content you access;
  • aggregated data, which tracks traffic to the Website, and “cookies”, which are small files transferred to your computer for record keeping (such as your preferences on our Website).

The way we use information

We use the information we collect from you for the main purpose for which it is collected. This is to convey information about insurance products and in the context of you filling out an application form using the Application Facility. This collection is necessary for the application form to be submitted to the insurer. We retain this information as a record of the submitted application for administrative and evidential reasons and to be in a position to assist with a claim if that becomes necessary.

Access and removal of Information

Generally, you have the right to seek access to the Personal Information held about you and to advise us of anything that is incorrect, although there are some exceptions to this right set out in the Privacy Act 1993, which we may raise if appropriate. If you make an access request, we will ask you to (i) verify your identity, and (ii) specify what information to which you are seeking access.


We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have instituted appropriate physical, electronic and managerial procedures to safeguard and secure the information collected online.


We may amend this privacy policy from time to time. By continuing to use the Website, you agree to be bound by any amended policy.